Shipping Policy
Last Updated: October 31, 2026
At Probiotic Jar, we work to process and ship orders promptly, package merchandise carefully, and keep our customers informed throughout the shipping process.
1. Shipping Destinations
We ship within the United States only.
We’re sorry, but international shipping is no longer available. Certain products may have additional shipping restrictions.
2. Order Processing
Orders typically ship within two business days after receipt. Business days exclude weekends and recognized holidays.
Occasional delays may occur because of high order volume, temporary fulfillment interruptions, holidays, or circumstances beyond our control.
Our normal processing time is an estimate, not a guaranteed shipment date.
3. Shipping Charges
Shipping charges are calculated and displayed during checkout based on the products ordered, shipping destination, and available delivery services.
Customers can review applicable shipping charges before completing an order.
4. Delivery Times
Delivery times vary depending on the carrier, service selected, destination, weather, and other factors.
Estimated delivery dates are provided for convenience and are not guaranteed by Probiotic Jar.
Once an order is shipped, the carrier is responsible for transporting and delivering the package. We will assist customers with shipping problems when reasonably possible.
5. Temporary Shipping Interruptions
Occasionally, our fulfillment operations may be temporarily closed or delayed.
When a temporary closure is anticipated, we will make reasonable efforts to notify customers of the affected shipping dates before they place an order.
Orders accepted during a scheduled interruption will be processed when fulfillment resumes, according to the shipping information provided at the time of purchase.
If an unexpected delay prevents us from shipping within the expected timeframe, we will notify affected customers and provide an updated shipping date. If the customer prefers not to wait, we will gladly cancel the unshipped order and refund any payment collected.
6. Payment Authorization and Delayed Orders
Our standard practice is to authorize payment when an order is placed and collect payment when the order is ready for shipment.
If an unshipped order is canceled before payment is collected, we will void the outstanding authorization. If payment has already been collected, we will issue a refund.
When we void an authorization without collecting payment, your financial institution determines how long the authorization hold remains on your account. Probiotic Jar has no control over when your bank releases those funds.
7. Shipping Addresses and Returned Packages
Customers are responsible for providing accurate and complete shipping information when placing an order.
If a package is returned because of an incorrect or incomplete address supplied by the customer, the order will be refunded less the cost of attempted shipping.
Please contact us promptly if you discover an error in your shipping address. We will attempt to correct the information before shipment whenever possible.
8. Damaged, Missing, or Incorrect Shipments
If your order arrives damaged, contains incorrect merchandise, or appears to have been lost during shipment, please contact us promptly at service@probioticjar.com.
For damaged shipments, please provide photographs of the merchandise, shipping container, and packing materials with your request. Retain the damaged merchandise and packaging until we provide further instructions.
Damaged Probiotic Jar lids must be returned when requested.
We will work to resolve verified shipping errors, damage, and missing shipments through replacement, refund, or other appropriate action.
Customers will not be charged additional shipping fees to correct an error caused by Probiotic Jar.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will accommodate changes or cancellations when possible before the order ships.
Once an order has shipped, requests are subject to our Returns & Refunds Policy.
10. Contact Information
For questions about an order or shipment, please contact:
Probiotic Jar
Email: service@probioticjar.com
Mailing Address:
3060 N Lazy Eight Ct #2, PMB 194
Wasilla, AK 99654
Returns & Refunds Policy
Returns are generally accepted within 30 calendar days of delivery. All returns require prior authorization and a Return Merchandise Authorization (RMA) number. Exceptions to the 30-day limit may be granted at our sole discretion.
To request a return, email service@probioticjar.com with your order information. Once authorized, include a copy of your receipt inside the package and clearly mark your RMA number on the outside.
Returned merchandise must be unused, undamaged, and in new, resalable condition. Refunds are issued following inspection of the returned merchandise. Original shipping charges are nonrefundable, except where required by law.
If your order arrives damaged, defective, or incorrect, please contact us promptly. We will arrange an appropriate replacement at no additional cost. For damaged shipments, please retain the merchandise and packaging and provide photographs with your return request.
Returns Address:
Probiotic Jar
3060 N Lazy Eight Ct #2, PMB 194
Wasilla, AK 99654
Please obtain an RMA before sending anything back.